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Ordering
& Shipping Information
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Ordering
Online
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When you place an order
online, you will receive an
online confirmation that your
order has been received,
including an order reference
number. We suggest keeping
your confirmation until you
receive your order just in
case you need to check the
order status. When your order
has been shipped, you will
again receive an e-mail
shipping confirmation.
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Ordering
by Telephone, Mail or
Fax
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Ordering
by Phone:
When ordering by credit
card dial your international
access code and 61 2 9980
2099. If we are unable to
take your phone call leave a
message with your phone
details (make sure you give
full phone number details,
this includes your country, and your local
area code). We will return
your call at a time suitable
to your international time
zone.
Ordering
by Mail:
Fill in the order
form
completely and post it
to:
TALL
JEANS
PO BOX 202
PENNANT HILLS NSW 2120
AUSTRALIA
Ordering
by Fax:
Fax orders by filling in
an order
form
24 hours a day by dialling your
international access code and
61 2 9980 2199.
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PAYMENT OPTIONS
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Credit
Card:
We accept Visa, MasterCard,
American Express and Bankcard.
Write in the complete credit
card number, with the
expiration date, sign your
name, and then print your name
as it appears on your credit
card in the spaces provided on
our order form.
International
Draft:
Most banks worldwide provide
this. Make it out to TALL
JEANS and payment amount must
be in Australian
Dollars.
Australian
personal cheque:
To be made out to TALL JEANS,
and note goods will not be
sent until cheque has cleared
(usually 5 working
days).
Australian
Bank cheque:
To be made out to TALL JEANS,
and goods will be dispatched
upon receipt.
Australian
money cheque:
To be made out to TALL JEANS
and goods will dispatched upon
receipt.
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RETURNS & EXCHANGES
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Tall
Jeans stands behind the
quality of the merchandise we
sell. If you are not
completely satisfied with an
item that you have purchased,
we will be happy to honour
your request for an exchange
or refund. The customer should
pay all shipping charges for
returns and exchanges. If
items arrived damaged, or if
an error was made in
processing your order, Tall
Jeans will reimburse you for
postal expenses. Return all
goods to:
TALL
JEANS
PO BOX 202
PENNANT HILLS NSW 2120
AUSTRALIA
Refunds
will not be made until receipt
of merchandise. The goods
should be in good condition
and still have tags attached.
We allow 30 days after receipt
of goods to be returned to us.
Also note we do not allow
refunds or exchanges for
special orders made for sizes
we do not normally keep in
stock.
If
you have further questions
about returns or exchanges
please contact
us.
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QUESTIONS ON RETURNS,
ORDERS
OR SHIPPING
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If
you have any queries we will
be more than happy to help
you. You can contact us by
email,
fax or telephone. If we are
unable to take your phone call
due to time differences,
please leave a message and we
will return your call no
matter what part of the world
you are calling from.
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SHIPPING
INFORMATION
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Shipping
carrier:
Merchandise will be
shipped via Australia Post and
should arrive within 10 - 14
days of shipping date for
international orders and
within 3 - 5 days for orders
within Australia.
Shipping
delays:
Occasionally, a delay in
the shipment of merchandise
may occur due to customs. If
merchandise has not been
received within the specified
time, contact us.
Shipping
charges:
Australia - Flat rate $7.00. Exchange items are free of charge.
New Zealand. - Flat rate $15.00
International Orders - $30.00 and $10 for every extra item.
When items are returned
it is the responsibility of
the customer to pay for
postage. Postage will only be
reimbursed if an error was
made in processing your order
or goods arrived
damaged.
Duties
and taxes:
Customers should be aware that
you may be subject to local
government duties and taxes
within your own country. All
charges are the responsibility
of the customer. The charges vary from country to country, but
we are aware that in the US
anything over $US200 may be
subject to taxes.
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